TERMS & CONDITIONS
PROGRAMS & CLASSES
1. Class Payments
Direct debit is our preferred payment method for all programs. Direct debit can be started by completing the Payrix authorisation form online. We run a fortnightly direct debit cycle where class fees are billed for the past fortnight. Please ensure you have sufficient funds in your nominated account as a failed payment fee will be levied if the direct debit is rejected. Payments will show on your bank account as payment from IPY*NetSports.
2. Enrolments
To enrol into a new class or program, you can book online via our website or the NetSports app. Enrolled clients are automatically re-enrolled for the next term, on the same day and time unless otherwise advised. If you do not wish to continue with lessons in the following term, please refer to Point 4, Cancellation & Attendance.
In the booking portal, all participants are required to create their own Customer Account. You can change/update details such as contact number, postal address, email address, medical conditions, and bank details for direct debit.
3. Private Lessons
If you are unable to attend a private lesson due to illness or other commitments, we ask for a minimum of 48 hours' notice to cancel, which you can do by contacting us directly via email or phone. If you are unable to attend due to illness/injury, you might be asked to produce a copy of the medical certificate. Last minute cancellations and no-shows will be direct debited at full lesson cost. Some client cancellations may be charged at 50% of the lesson cost under special circumstances, at our discretion. With enough notice you can miss a maximum of 2 lessons during the term. Any further lesson missed must be due to illness/injury and provided a medical certificate is sent via email. Additionally, at the conclusion of each term, ongoing private lesson bookings automatically roll over to the next term, unless amended or cancelled. Enrolment may also not roll-over in cases of consistent no-shows or cancellations or lack of valid payment method. Roll-over is subject to the timetable and coach availability and therefore cannot be guaranteed.
4. Cancellation & Attendance
a. Junior Group Lessons (Hot Shots)
All students are enrolled for the full term and there are usually 10 sessions per term. Upon signing up, the student stays in the same class for the duration of the term unless changes need to be made. If the child cannot attend a session due to illness or injury, please email play@netsports.com.au to let us know the circumstances. If the reason is due to sickness or injury, you may be asked to provide a valid Doctor’s medical certificate to qualify for a credit for that lesson. Management will determine whether a credit for that lesson is warranted.
b. Adult Group Classes
Programs including Cardio Tennis, Social Comps and Coach & Play are fun and sociable ways to enjoy the game of tennis. When booking one of these classes, you are enrolled into only one session at a time, and you must book each individual session separately to secure your spot each week. We cannot guarantee space for walk-ins. You can prepay or pay via direct debit.
Adult Improver group tennis classes follow the 4 school terms each year. Once enrolled, your spot is confirmed for the duration of the term (usually 10 weeks). Adult Improver classes are graded according to ability and experience, as follows:
Level 1 = Beginners
Level 2 = Intermediate players
Level 3 = Experienced players
c. Washout & Heat Policy
We do everything possible to make the courts available for our programs. However, if the courts and weather conditions are deemed unplayable due to safety concerns, lessons will be cancelled. To find out if your lessons have been cancelled, we have a weather line which you can access by calling our main phone number: 1300 649 336.
DO NOT ASSUME THAT LESSONS HAVE BEEN CANCELLED. Please call us on the day within 1 hour of your scheduled lesson time to check if your class is cancelled or still going ahead. If our weather line does not mention cancellation, please assume your lesson is going ahead. If weather conditions significantly impact a lesson once a lesson has commenced, the following policy will apply: If less than 50% of the lesson has been conducted, a full credit will be issued, and if more than 50% of the lesson has been conducted, no credit will be issued.
As outlined in the Tennis Australia Heat Policy Guidelines, lessons may need to be cancelled or modified if temperatures reach 37 degrees Celsius. During periods of hot weather, coaches will give students regular drink and shade breaks. During summer, all clients are required to be sun smart; ensure you are wearing 30+ sunscreen, wear a cap or visor and bring a water bottle.
For clients who have paid upfront for the whole term, if a class is cancelled due to weather conditions, a credit will be placed onto your account and no charge will apply for that session. For those on direct debit, you will not incur a charge for the lesson.
d. Public Holidays
All group coaching sessions will not be offered on public holidays and no fees will be charged for that day. Private lessons may still be available on public holidays subject to coach availability.
e. Contract Cancellations
NetSports reserves the right to cancel or amend any customer contract or booking at their discretion. Written notice is required to cancel a direct debit contract providing a minimum notice period of 14 days. To cancel a direct debit payment, please email play@netsports.com.au. We do not accept verbal cancellations.
5. Junior Progression and Ball Colour
Student progression, class quality, and enjoyment are all key priorities for us. Our coaching team continuously monitor the progress of individual students and will recommend when a student is ready to move up in level/ball colour. We aim to work with students and parents collaboratively and ask that all parents trust that our coaches know what’s best for their child. We are always happy to talk to parents about their child’s tennis journey and we will advise when we think it’s the right time for a student to move up to a new level. Factors like age and height alone do not determine which class is right for them. We look at a range of things including motor skills (hand-eye coordination), behaviour in class, interest in tennis and readiness.
6. Duty of Care & Child Safety
We take our obligation to ensure the safety and well-being of all patrons very seriously. To provide for the safety of all our members and patrons we regularly undertake maintenance and inspections of the courts to ensure they are in a safe and playable condition. We expect parents to maintain supervision of their children when they are at our venues when not under a coach’s direct supervision. All students under the age of 10 years old must have their parent or guardian accessible and available during their classes.
7. Code of Conduct
We aspire to create a positive environment for our tennis clients, members, and staff members. As such, we ask all clients to embrace the following values:
Respect for people regardless of their age, ability, gender, religion, or background.
Concern for the health and safety of other players, coaches, staff, and visitors.
Being a positive role model.
Treating people with respect and kindness.
NetSports has the right to refuse entry or request a person to leave any of our venues, if the person is:
Abusive, uses offensive language, or displays threatening behaviour.
Under the influence of drugs or alcohol.
Displaying behaviour that may be deemed inappropriate by managers, staff, or patrons.
A danger to any member of the NetSports community.
8. Privacy
We collect personal information to administer our relationship with you and to promote and provide products and services. When you provide personal information, you agree that this can be used by NetSports under the guidelines of the Australian Privacy Principles (APPs) and that you may be sent information, offers, invitations and direct marketing material including online ads.
9. Use of Image
From time to time, our staff may take photo or video footage for marketing/social media purposes. We will endeavour to ask clients/parents for their permission out of courtesy, however, please note that by agreeing to our terms and conditions NetSports can freely use any on-court footage for marketing and social media content purposes.
10. Medical Permission
As a customer of NetSports, you agree to the following:
I give permission for staff to act on my behalf according to their best judgement in any emergency requiring medical attention.
I acknowledge that I will not attend / send my child to NetSports if knowingly infectious from any contagious illness/disease.
I release NetSports to the full extent permitted by the law in respect of any claim, loss and liability for any injury or illness incurred whilst at NetSports.
11. Statement of Understanding
By reading this document (including speaking with NetSports admin staff to clarify any of the above information), you consent that you fully understand the policies, terms and conditions outlined in this document.
MEMBERSHIPS
1. Membership Payments
Direct debit is our preferred payment method for all programs. Direct debit can be started by completing the Payrix authorisation form online. We run a fortnightly direct debit cycle where class fees are billed for the past fortnight. Please ensure you have sufficient funds in your nominated account as a failed payment fee will be levied if the direct debit is rejected. Payments will show on your bank account as payment from IPY*NetSports.
NetSports Gold Membership direct debit payments of $29 are processed in advance from the 1st day of joining and will continue to be debited on every subsequent fortnightly cycle.
NetSports Silver Membership direct debit payments of $19 are processed in advance from the 1st day of joining and will continue to be debited on every subsequent fortnightly cycle.
Signing up to a Membership means there is a minimum commitment of 6 months and any time after this period you may cancel or suspend your direct debit. Members have the right to cancel their memberships any time too within the initial 7-day cooling off period without any penalties being charged.
2. Program Enrolment Policy
To enrol into a new class or program, you can book online via our website or the NetSports app. Programs such as Cardio Tennis and Social Comp are all charged on a user plays basis. If you wish to cancel a booked session, you can do so online but please note you will need to provide a minimum 24 hours’ notice otherwise you will incur a cancellation fee equivalent to 100% of the session fee. Tennis lessons run term-to-term and if enrolled players must commit for the entire school term, usually 10 weeks.
In the Booking Portal, all participants are required to create their own Customer Account. You can change/update details such as contact number, postal address, email address, medical conditions, and bank details for direct debit.
3. Membership Benefits
Current NetSports members will receive access to a range of discounted court hire and program sessions. These can be booked online through our Booking Portal or the NetSports App of which members are required to create their own Customer Account. The membership benefits for each membership are listed below:
Type of Play | Gold Members | Silver Members | Casual Visitors |
---|---|---|---|
Court Hire (peak) | $20/hr | $20/hr | $30/hr |
Court Hire (off-peak) | $5/hr | $5/hr | $25/hr |
Social Comps (Tennis) | $5/session | $5/session | $25/session |
Cardio Tennis | $10/hr | $25/hr | $25/hr |
Adult Group Classes | $15/hr | $35/hr | $35/hr |
Pickleball Coach & Play | $5/session | $5/session | $20/session |
If you are unable to attend any program session, we ask for 24 hours’ notice when you cancel your session online. Failure to attend the session or provide sufficient notice to cancel will result in a charge equivalent to 100% of that session fee.
With court hire, cancellations can be made online, and you will receive a full credit if you provide a minimum of 24 hours’ notice. To change a court booking you must provide a minimum of 24 hours’ notice and then you cancel your booking, you will be emailed a credit and then you can use that credit to make your next booking. Please note that you can only re-use that credit once. Gold members also receive a 10% discount off their fortnightly direct debit invoice for any tennis program that they and/or their other family members participate in.
4. Makeup Lessons
Makeup classes are NOT offered at NetSports for any group coaching sessions. Instead, a credit will be placed on your account for the following direct debit cycle if a lesson is cancelled due to injury/illness or any personal emergency circumstances and you provide a valid medical certificate as to why you could not attend your coaching session.
5. Members Court Hire
Court bookings can be made/cancelled online via our website, Booking Portal or the NetSports app. Please also note:
All customers are responsible for their court and must leave it as you found it.
Bookings and payments must be made prior to using the court.
Cancellations must be made with a minimum of 24 hours’ notice to receive a credit.
If you consider courts and/or playing conditions to be deemed unplayable due to wet weather, please email play@netsports.com.au and you will be issued a credit.
Members’ court hire bookings are to be made online through the NetSports website or app and can be made up to 2 weeks in advance. All current NetSports members will automatically be issued with the discounted court hire rate when making a booking. Court hire fees are payable upon booking each court. Permanent court hire bookings are not available at members rates.
To ensure all members and casual court hire patrons receive equal court hire access, we have initiated a Fair Usage Policy, which limits members to only booking a maximum of 2 courts at one time. If the member wishes to book additional courts at that time, that can only be done by being granted prior written approval from the NetSports Admin team by emailing play@netsports.com.au.
6. Washout & Heat Policy
We do everything possible to make the courts available for our programs. However, if the courts and weather conditions are deemed unplayable due to safety concerns, lessons will be cancelled. To find out if your lessons have been cancelled, we have a weather line which you can access by calling our main phone number: 1300 649 336
DO NOT ASSUME THAT LESSONS HAVE BEEN CANCELLED. Please call us on the day within 1 hour of your scheduled lesson time to check if your class is cancelled or still going ahead. If our weather line does not mention cancellation, please assume your lesson is going ahead. If weather conditions significantly impact a lesson once a lesson has commenced, the following policy will apply: If less than 50% of the lesson has been conducted, a full credit will be issued, and if more than 50% of the lesson has been conducted, no credit will be issued.
As outlined in the Tennis Australia Heat Policy Guidelines, lessons may need to be cancelled or modified if temperatures reach 37 degrees Celsius. During periods of hot weather, coaches will give students regular drink and shade breaks. During summer, all clients are required to be sun smart; ensure you are wearing 30+ sunscreen, wear a cap or visor and bring a water bottle.
Where any tennis lessons have been cancelled due to weather conditions, a credit will be placed onto your account so no charge will apply for that session.
7. Public Holidays
All group coaching sessions will not be offered on public holidays and no fees will be charged for that day. Private lessons may still be available on public holidays subject to coach availability.
8. Changing Classes Due to Level/Ability
NetSports coaches will inform the administration team if they consider a student needs to be moved to a class more appropriate for their playing ability. We in turn will discuss with the client the options available. We will endeavour to meet all clients preferred days/times subject to availability.
9. Cancellation Policy
NetSports reserves the right to cancel a membership agreement at our discretion. Written notice is required to cancel a Membership contract providing a minimum notice of 14 days. To cancel your Membership, please email play@netsports.com.au. We do not accept verbal cancellations and members must have satisfied the minimum commitment period of 6 months.
10. Suspension Policy
Members can suspend their direct debit payment at any time throughout the year. To suspend your membership, we ask that you email us a minimum of 14 days’ notice prior to your suspension period. Members will be offered 10 weeks maximum each calendar year to suspend their membership at no charge. Membership payments will be automatically reactivated once the suspension period and/or the 10 weeks maximum period has ended.
If a member needs to suspend their membership due to medical reasons, as long as we receive a doctor’s certificate, this period of suspension will not count within the 10 weeks maximum period. Members will not be authorised to suspend accounts if they have an outstanding balance. During suspension, members will not be able to access any program or court hire at members discounted rates.
11. Duty of Care & Child Safety
We take our obligation to ensure the safety and well-being of all patrons very seriously. To provide for the safety of all our members and patrons we regularly undertake maintenance and inspections of the courts to ensure they are in a safe and playable condition. We expect parents to maintain supervision of their children when they are at our venues when not under a coach’s direct supervision. All students under the age of 10 years old must have their parent or guardian accessible and available during their classes.
12. Code of Conduct
We aspire to create a positive environment for our tennis clients, members, and staff members. As such, we ask all clients to embrace the following values:
Respect for people regardless of their age, ability, gender, religion, or background.
Concern for the health and safety of other players, coaches, staff, and visitors.
Being a positive role model.
Treating people with respect and kindness.
NetSports has the right to refuse entry or request a person to leave any of our venues, if the person is:
Abusive, uses offensive language, or displays threatening behaviour.
Under the influence of drugs or alcohol.
Displaying behaviour that may be deemed inappropriate by managers, staff, or patrons.
A danger to any member of the NetSports community.
13. Privacy
We collect personal information to administer our relationship with you and to promote and provide products and services. When you provide personal information, you agree that this can be used by NetSports under the guidelines of the Australian Privacy Principles (APPs) and that you may be sent information, offers, invitations and direct marketing material including online ads.
14. Use of Image
From time to time, our staff may take photo or video footage for marketing/social media purposes. We will endeavour to ask clients/parents for their permission out of courtesy, however, please note that by agreeing to our terms and conditions NetSports can freely use any on-court footage for marketing and social media content purposes.
15. Medical Permission
As a customer of NetSports, you agree to the following:
I give permission for staff to act on my behalf according to their best judgement in any emergency requiring medical attention.
I acknowledge that I will not attend / send my child to NetSports if knowingly infectious from any contagious illness/disease.
I release NetSports to the full extent permitted by the law in respect of any claim, loss and liability for any injury or illness incurred whilst at NetSports.
16. Statement of UnderstandinG
By reading this document (including speaking with NetSports admin staff to clarify any of the above information), you consent that you fully understand the policies, terms and conditions outlined in this document.